Refund policy
🔄 30-Day Easy Return Guarantee
At NovaRelief, your comfort and satisfaction come first.
If you're not completely satisfied, you can request a return within 30 days of receiving your order.
✅ Return Eligibility
To qualify for a return:
- Item must be unused and in original condition
- Must include original packaging
- Proof of purchase (order confirmation/receipt) is required
📩 How to Request a Return
To start a return, simply contact us:
📧 Email: nova.reliefzone@gmail.com
Please include:
- Your order number
- Reason for return
- Product images (if damaged/defective)
👉 Returns sent without approval will not be accepted.
🚚 Return Process
Once your return is approved:
- We’ll provide instructions for the return shipment
- Return shipping charges may apply (unless item is damaged or incorrect)
- Send item to: [ADD YOUR RETURN ADDRESS HERE]
❗ Damaged or Wrong Items
Received a damaged or incorrect product?
👉 Contact us within 48 hours of delivery with pictures.
We’ll resolve your issue quickly — either a replacement or a refund.
🚫 Non-Returnable Items
We do not accept returns for:
- Used products
- Personal care items (for hygiene reasons)
- Sale/discounted items
- Gift cards
🔁 Exchanges
Need a different item?
👉 Place a new order and return the old one once approved — fastest method.
💳 Refunds
Once we receive and inspect your return:
- You’ll be notified of approval status
- Approved refunds are processed within 7–10 business days
- Refund will be sent to your original payment method
⏳ Banks may take additional time to reflect the amount.
📞 Need Help?
We’re always here for you ❤️